FAQ


In the interest of hygiene, earrings, face coverings, sunglasses and hair accessories, may not be refunded or exchanged at any time. 

Delivery Speed:

Please allow 1-3 business days for orders to be processed. We ship from Monday to Sunday. We cannot ship to PO Boxes. 

Express shipping selected during check-out will not affect processing time, but will speed up delivery. We do not ship on holidays observed in Canada.

Shipping:

How much is shipping? 

Shipping rates will vary depending on Domestic vs International shipments. Canadian orders over $50 qualify for free shipping.

I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume. Please contact our Customer Support team if you have not received your confirmation email after 24 hours of your purchase.

How can I track my delivery?

Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed SheNouveau is not responsible for lost or stolen packages.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is fulfilled and has been shipped out. 

Please note, SheNouveau is not liable for incorrect information including shipping information submitted at checkout.  Please double check your address before submitting your order.

Can I amend or cancel my order?

Unfortunately we are unable to amend or cancel an order once it has been fulfilled. We may be able to amend or cancel your order if it has not been processed; please contact Customer Support as soon as possible and we will do our best to modify the order before it is fulfilled. In subject line of email please input “CANCEL ORDER” Please note, SheNouveau is not liable for incorrect information including shipping information submitted at checkout.  Please double check your address before submitting your order.

There is an item missing from my order.

We apologize for sending you an incomplete order. Please contact Customer Support and we will assist you as soon as possible.

Can I reserve items by adding them to my cart?

All products on SheNouveau.com are in stock and available for order, unless otherwise noted. Items cannot be reserved by holding them in your cart. Product availability is extremely limited and  may sell out before your purchase is complete. Order transactions are completed in the order they are received.

Why does my item look different than the photos online?

Resolution of the colour of an item can be dependent on monitor resolution, lighting and camera settings.

Lost or Stolen Packages:

We ship with only the most reliable carriers. Once the package has been shipped , SheNouveau cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company.

We suggest that you check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package.

Please contact the carrier assigned to your order and see if they have any insight.